This document is available in English only. The English version is the authoritative one.
Who this covers
This policy applies to mikropay.gm, the MikroPay dashboard, and the public payment pages customers reach by scanning a QR code at a venue. It covers both business owners (account holders) and WiFi customers (people who buy a session at a venue).
Data we collect from business owners
- Account details — your name, email address, phone number, business name, and optionally a business logo.
- Payout details — the mobile money account (e.g. Wave or AfriMoney number) where your share of sales is sent.
- Router and network data — your MikroTik router’s identity, connection status, uptime, and load, so the platform can provision sessions and alert you when the router goes offline.
- Sales records — every WiFi session sold through your routers: package, amount, split, payment status, and timestamps.
- Support conversations — messages you send us by chat or email.
Data we handle for WiFi customers
A customer buying WiFi does not create an account. To complete a purchase we handle:
- Mobile money phone number — used by the payment provider to charge the purchase and, where applicable, to deliver the access code.
- Purchase details — the package bought, the amount, and the payment outcome.
- Connection data — the technical identifiers a WiFi network needs to grant a device access (such as the device’s network address), processed by the venue’s router to enforce the purchased session.
We do not track what customers browse on the WiFi, and we do not use customer phone numbers for marketing.
How we use data
- To run the service: provision paid WiFi sessions, split and route payouts, show owners their earnings, and send router-offline alerts.
- To provide support and resolve payment issues.
- To prevent fraud and abuse of the platform and the payment network.
- To understand usage in aggregate and improve the product. Aggregated statistics never identify an individual customer.
How long we keep data
- Account data is kept while your account is active.
- Transaction and payout records are kept as long as financial regulations and tax law require, even after an account closes.
- Router telemetry is kept only as long as it is useful for monitoring and reports.
Security
Data moves between your browser, your router, and our servers over encrypted connections. Access to production data is restricted to the people who operate the platform. No system is perfectly secure — if we learn of a breach affecting your data, we will inform you without undue delay.
Your rights
You can ask us to show you the personal data we hold about you, correct it, export it, or delete it — subject to the records we are legally required to keep (see section 7). Email support@mikropay.gm and we will respond within a reasonable time. WiFi customers can make the same requests about their purchase data.
Children
MikroPay accounts are for business owners aged 18 or over. We do not knowingly collect data from children; a venue’s decision about who may use its WiFi is the venue’s own.
Changes to this policy
If we change this policy in a way that matters, we will notify account holders by email or dashboard notice before the change takes effect. The date at the top always reflects the current version.
Contact
Privacy questions and requests: support@mikropay.gm.